Confidentiality Policy

Data protection and respect for confidentiality have always been important for CAUPENNE & CO. 

In accordance with the legislation on data protection, and in the context of the General Data Protection Regulation, we have redefined and updated our confidentiality policy to give you clear, simple information about the data we collect and how we protect it. We are committed to protecting the information you entrust to us when you use our tools or view our website, and we guarantee that we will protect your confidentiality. If we ask you to provide certain identifying details when you use our site/platform, we use this information in accordance with our confidentiality policy and the legal provisions in force. This document sets out how we use your data when you use our services, and you are considered to have read and accepted this confidentiality policy. 

Data security and confidentiality 

We collect data to enable us to provide you with a high-quality service, and all the data we collect is conserved securely. When you connect to our website and agree to receive information from us, you can be sure that we will only use your data in compliance with the relevant applicable legislation. If you do not agree to this use, do not tick the consent button when registering. We may have to disclose your personal information when authorized by data protection and privacy law, such as when required to by a governmental or administrative organization or a court in the context of legal proceedings.

Which types of data do we collect and why? 

We may collect several pieces of information (last name, first name, email address, postal address, language combinations, specialties, services, VAT regime…), which we may ask you to complete when you request a quote, take part in one of our events, become a client or partner of Caupenne & Co. or ask to receive our news. In these cases, we may record your name, company name, job title, telephone number, email address and language to be able to communicate with you, keep you informed of our news and provide you with our services. We use this information to set up our computer system, complete our tasks, and, more generally, provide a high-quality service in producing documents for your attention, delivering your orders and preparing your invoices. In addition to the data you send us, we are also able to collect data from your browsing of our website, and use small text files, commonly known as “cookies”, to collect information about the performance of our site. This data enables us to ensure our site is working properly and improve the user experience.

If you do not want us to use cookies in this way, you can deactivate their use. If you do not deactivate cookies, you consent to their use on our site. Please note that if you deactivate cookies, the site’s performance may be affected and you may not be able to take advantage of all the services we offer.

Based on our past relationship, we believe that we have a legitimate interest in sending you information about our associated products and services, but if you prefer not to receive any more communications from us you can unsubscribe at any time.

Where are your personal details stored, and are they shared?

We take great care of your personal data, and access is reserved for our staff. All the data we conserve is stored in a secure system or at the premises of partners who comply with the GDPR. Your data is only shared with our suppliers and partners involved in fulfilling your order to enable it to be delivered. It is not shared for any other reasons, such as commercial purposes.

Your data is only kept for the time needed to fulfill the purposes for which it was collected. The information we obtain before, during or after the performance of our services enables us to monitor the quality of our work and our communications.

Links to other sites and checks on your information

Our site may contain links to other sites, but once you use these links to leave our site we have no control over these other sites. Consequently, we cannot be held liable for the protection or confidentiality of any information you supply when using other sites. These sites are not covered by this confidentiality policy and it is your responsibility to take care and to consult the confidentiality policy in force on the site in question.

You have the right to request a copy of the data we hold about you in accordance with the relevant applicable regulations, and we do not invoice any administration fees for these requests. We do not sell, distribute or rent your information to third parties unless we have your permission or the law requires it.

Rights of access to portability, correction and the right to be forgotten

You can ask us for a summary of the personal data we hold about you. You will be asked to prove your identity to obtain this information, and if you want the information to be sent by post you will be asked to cover the cost of doing so.

You have the right to have corrections made to personal information held about you if it is inaccurate. You also have the right to have incomplete personal information completed by supplying us with the necessary details.

You can require us to delete your personal data at any time. Your request will be processed as quickly as possible and your data will be deleted if its processing is not essential, except in the following cases:

  • to comply with a legal obligation that requires the processing specified by EU law or the law of a member state to which the data controller is subject, or to carry out a public interest mission or a mission covered by the public authority invested in the data controller,
  • for the recording, exercise or defense of judicial rights.


In accordance with the General Data Protection Regulation no. 2016/679, you have the right to access your personal data, correct or remove your data, limit the processing of your data, object to processing and request data portability by contacting CAUPENNE & Co. You can also make a complaint to CNIL, the French data protection authority. If you have any questions about this confidentiality policy or the information we hold about you, you can contact us.

The terms of this document constitute the entire agreement between you, CAUPENNE & Co. and the company responsible for the website and for its operation. Their application excludes any other terms or conditions.

To exercise your rights, you must send a request accompanied by an identity document to:

Caupenne & Co. 
63 avenue Roger Salengro 
69100 Villeurbanne

or contact us by email at

How can I delete cookies?

You can find answers to questions about cookies at the CNIL website:

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